Flying with US Airways, which now goes by the name of American Airlines since its merger in 2015 is a comfortable way of travelling. The services and its hospitality is top notch and all your concerns and requirements are looked after. However, sometime, unfortunately you may face issues. If it is regarding your baggage, we have compiled some important questions which generally faced by US Airways flyers.
How many bags are allowed?
· Check up to 10 bags if your trip is: domestic, transatlantic and transpacific.
· Check up to 5 bags if you’re travelling to/through/from: Mexico/ Caribbean/ Central America, South America and Brazil.
How to track your bags?
If you wish you to track your bags, go online and fill in a few details to get a precise answer. The info includes Last Name, Record locator or bag tag number (confirmation code, which is 6 letter code included on your boarding pass and confirmation email) and Record locator. If there are query related to US Airways Check-In, you’ll get the answer through the mail, phone number or the chat support team.
What happens in the case of delayed bags?
In case you are not able to find your bags, all you got to do is find an agent at the airport after landing or you’ll need to return. The agent will give you a 13-character file reference number that will be useful when filing your claim.
If your bag has been missing for 5 or more days, there would be further questions that you need to answer in order to track your baggage. There will be a questionnaire that is called Passenger Property Questionnaire which includes the 13-character file reference number you received at the airport.
The next thing you need to do is send your claim details and completed the questionnaire by using the online contact form. There choose ‘delayed bag expenses’ from the ‘subject’ pull-down menu, then fill in your information.
What follows is the airlines Central Baggage Resolution Office will make every effort to locate your bag, but if we are unsuccessful a final resolution will be made in line with conditions of carriage. US Airways Reservations is an easy way to book your tickets at competitive rates.
How does reimbursement policy work?
The airline will reimburse you for items you need immediately while away from home without your bags. Within 45 days of not receiving the baggage, you need to send them:
· Your 13-character file reference number
· A copy of your ticket receipt and baggage claim checks
· Your original, dated, itemized receipts
US Airways handles the issue of all kinds with utmost priority and dedication as customer satisfaction is their true priority.
Sending verification items
The fastest way to submit your claim and verification items is by using the online contact form. Anyhow, if there is an issue while submitting online, you can always claim and verification items by mail or fax.
US Airways Flights can be booked from anywhere around the world by providing little information.