They promised to get you to your destination on time, as scheduled. Because of some problems like weather, air traffic control, operational or service considerations lead to flight delays, cancellations or diversions. When this happens they will make available the most current, accurate information about your flight's status that they have. Delivering details regarding a change in the status of a flight to, from or within the United States, a delay of 30 minutes or more in the planned operation of a flight or a flight diversion. When the difference is made within a week of departure they will make information accessible within 30 minutes of becoming aware of the change.
They are dedicated to offering convenient and comfortable service to all customers. Facilities to fliers who need additional assistance, including individuals with disabilities and unaccompanied minors, with the attention, respect and care they deserve.
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